Effective: November 18th, 2024

At DonaHöna, LLC ("Donahöna," "DH," "we," "us," "our"), we are committed to protecting your privacy and the personal information we collect. If you have any inquiries or concerns regarding this Privacy Policy or how we handle your personal data, please refer to the contact details provided at the end of this policy. Donahöna is the data controller responsible for the processing of your personal information.

This Privacy Policy details our practices regarding the collection and processing of your personal information. This includes information gathered through our websites (with home pages at https://donahona.com), our products and services available via our website and related apps, our social media pages, and other interactions you may have with us (collectively referred to as the "Services").

Please read the following to understand how we handle and protect your personal information. By using any of our Services, whether through our website or otherwise, and/or by voluntarily providing personal information to us, you confirm that you have read and understood the practices outlined in this Privacy Policy. This policy may be revised periodically, so please review it regularly to stay informed.

We collect personal information about you in various ways, including:

Directly from You

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number.

When you interact with our customer service, participate in surveys, or otherwise communicate with us, we collect additional information as provided by you.

Automatically When You Use Our Services

We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

As you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

From Third Parties

We may receive information about you from third parties, such as our business partners, subcontractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies.

We use your personal information for various purposes, including:

To fulfill order. Processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.


To communicate with you. Sending you updates about your order, responding to your inquiries, and providing customer support.


To improve our services. Analyzing how our customers use the Site to enhance the user experience, improve our products, and optimize our marketing efforts.

To personalize your experience. Offering tailored content, advertisements, and promotions based on your preferences and interactions with the Site.


To ensure security and prevent fraud. Screening orders for potential risk or fraud and safeguarding our Site and services.


To comply with legal obligations. Adhering to legal requirements, resolving disputes, enforcing our agreements, and as otherwise required by law.

We share your personal information with third parties to help us use your personal information as described above. This includes:

Service providers. We engage third-party companies and individuals to perform services on our behalf, such as processing payments, shipping orders, providing marketing assistance, and offering customer service.


Business partners. We may share your information with our partners for joint marketing activities or other promotions that we believe will be of interest to you.


Compliance and legal obligations. We may share your information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

We respect your rights regarding your personal information and provide you with the following rights:

Access and Portability. You have the right to request access to the personal information we hold about you. This includes the right to obtain information about the categories of personal information we have collected, the purposes for which we use this information, and the third parties with whom we share it. You also have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.


Correction. If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct this information.


Deletion. You have the right to request that we delete your personal information, subject to certain exceptions. These exceptions may include situations where we need to retain your information to comply with legal obligations, resolve disputes, or enforce our agreements. 


Opt-Out of Sale of Personal Information. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale of their personal information. Although we do not sell your personal information for monetary consideration, the CCPA defines "sale" broadly, and certain data-sharing practices may be considered a "sale" under this law. If you wish to opt out of any such data sharing, please contact us as described below.


Right to Non-Discrimination. You have the right to exercise the above rights without discrimination. We will not discriminate against you for exercising any of your rights under applicable privacy laws.


Right to Withdraw Consent. If you have provided your consent to the collection, processing, or sharing of your personal information, you have the right to withdraw your consent at any time. Please note that withdrawing your consent will not affect the lawfulness of any processing conducted prior to your withdrawal.


How to Exercise Your Rights. To exercise any of your rights regarding your personal information, please contact us using the information provided below. We may need to verify your identity before processing your request to ensure the security of your personal information.
Contact Information: Email: [your email address]; Mail: Donahöna, [Physical Address]


Response Time. We will respond to your request within 45 days of receiving it. If we need more time, we will inform you of the reason and extension period in writing.

Donahöna prioritizes the security of your personal information and implement a range of physical, technical, and organizational measures to protect it. These measures are designed to ensure the confidentiality, integrity, availability, and resilience of your data. We take steps to ensure that personal information is regularly backed up and remains accessible in the event of a security incident. We employ advanced fraud prevention measures and proxy detection to safeguard against unauthorized activities. Our systems are equipped with protection mechanisms to defend against automated bot attacks. Additionally, we enforce strict access controls, ensuring that only authorized employees with a legitimate need to know can access personal information.

Despite our efforts to safeguard your data, no security measures are foolproof. We strive to protect your personal information, but we cannot guarantee absolute security. Additionally, please be aware that data transmission over the Internet can be inherently insecure, and we cannot ensure the security of information transmitted through our Services.

This Privacy Policy supersedes all previous notices regarding our information practices related to the Services. We reserve the right to modify, change, or update this Privacy Policy at any time. Any changes will become effective when we post the revised Privacy Policy. We will make reasonable efforts to notify you of significant changes to our processing activities or to this Privacy Policy, such as by sending an email. By continuing to use the Services after the revised Privacy Policy is posted, you acknowledge and accept the changes.

This Privacy Policy is governed by any agreements, including the Terms of Service, that regulate your use of the Services. It applies to all information accessed or provided through the Services, regardless of the method used.

This Privacy Policy does not cover information collected by third-party services, applications, advertisements, or websites linked to or from our Services. The handling of your information by these third parties is governed by their own privacy policies and practices, for which we are not responsible or liable.